If you are unsatisfied with the purchased merchandise and it has not been installed you may be able to return it. Under these conditions please contact Brand Lighting for a Returned Goods Authorization number within thirty (30) days of receiving the product. The product returned with a Brand Lighting RGA will be accepted for credit less a 15% to 50% restocking fee and shipping fees. Please contact us prior to placing your order to confirm return terms for the manufacturer's selected.
If you have any questions about this policy or the restocking fee that will apply to your particular item, please contact Brand Lighting customer service for additional Returns & Exchange information before placing an order.
You may return most new, unopened items within 30 days of delivery for a refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
The cost of the return shipping will be deducted from the credit amount. In other words, you are responsible for the return shipping cost of any item you return.
The product must be returned in its original condition with all parts intact. A credit will not be issued if it is not the original product. Replacement or repair of defective product after thirty (30) days of receipt of shipment will be handled under manufacturer's warranty only. Please contact us for the manufacturer warranty terms and conditions prior to placing an order..
You should expect to receive your refund within four weeks of receipt of your item by Brand Lighting, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please use form on the Contact Us page with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
The Following Can NOT be accepted for Returns:
Products that have been clearly identified as non-returnable on the Product Details Page
Products that have been installed or assembled
Products that are not in the original condition and packaging
Products with unwrapped crystals
Products that are Made-to-Order, Custom or Special Order to your specifications
Large quantities of the same product (6 or more)
Open-Box items or Clearance merchandise
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Most shipping for domestic orders is via UPS. A per-item shipping fee is quoted based on the weight of the order.
International orders are delivered to your choice of freight forwarders for a fee to be agreed upon at the time the order is placed. Please contact us to arrange an alternate shipping method if desired.
Customs, Duties, GST, VAT, or any other import taxes are the responsibility of the customer.
Our in-stock items ship to you within three business days. Please contact us for more information. Inquiries will typically be responded to by our warehouse staff within 24 hours, except on Sunday.
*FREE SHIPPING within the continental United States is available where noted. Other products also qualify for FREE SHIPPING. Contact our Sales staff at 888-991-3610 for specifics.
Once an order has gone into production, it is not subject to cancellation. Free shipping may not apply to custom orders. All custom orders are Final Sale. No returns. No refunds. Fine Art, Fire Farm, Van Teal, Harco Loor and Scan Gift are all custom orders. All orders that ship directly from the factory are to be paid in full in at the time of order.
We accept VISA, MC and DISCOVER. Please contact us if you desire to pay by other means.
Brand Lighting will send your order to confirm in PDF format. In order to view PDF files on your computer, you must have a PDF reader program installed.
If you do not already have a PDF reader, Click here to download the latest version of Adobe Reader from Adobe's website at no cost . (Page will open in a new window.)
Overstock & Sale
Sale prices will only be honored for sales orders confirmed before end of sale. Some quantities are limited.
Sale items may return to regular price after promotional period. Sale items are subject to special return and exchange restrictions per manufacturer. For complete and detailed return and exchange information on sale items please call our customer support representatives at (888) 991-3610.
Clearance items will be available until manufacturer no longer has stock. Clearance items are discontinued stock and no returns or exchanges will be accepted.
Clearance items are all new, unused items, unless otherwise specified. Clearance items are items that are either being discontinued or showroom display items.
Quantities are limited and only available while supplies last. No refunds, credits or discounts will be retroactively offered for previously purchased sale or clearance items.
Unless otherwise specified, all Clearance sales are final, no exchanges, refunds or returns.
Overstock, Sale and Clearance items are guaranteed to be in new, working condition and without defect unless otherwise specified.
Overstock, Sale and Clearance items come with the original manufacturer's warranty.
It is unlikely, but if a clearance item does arrive with minor defects and there is no remaining stock, Brand Lighting will provide what is needed to correct the problem. If the defect is not minor, the fixture can be returned to Brand Lighting to be repaired or a full refund will be issued.
Internet companies with a physical presence in a state are required to collect and report sales taxes on sales made to customers living within that same state.
Some products that are shipped direct collect sales tax.
Tech Lighting to California 8.25%
Tech Lighting to Illinois 8.75%
Basic Source Architectural Lighting to California 7.5%
Our showroom and warehouse are located in Florida. We collect sales tax on purchases from Florida shipped to Florida addresses.
Please inspect your lighting as soon as you receive it. If you have received damaged merchandise contact Brand Lighting Returns immediately.
The person listed as the "Ship To" is responsible for filing any freight claims within 3 days of receiving merchandise. We are not responsible for manufacturer delays. The people listed as "Bill To" assume responsibility for any applicable sales tax, freight and handling charges. If you have any questions about whether these policies apply to your order, please contact Brand Lighting Returns.
Brand Lighting is not responsible for any labor costs as the result of the installation of wrong or defective merchandise.
Most of the time fan or lighting problems can be solved by calling the manufacturer's technical support telephone number. If they cannot solve the problem Brand Lighting will repair or replace a damaged or defective product. If inventory is unavailable, Brand Lighting will issue a full refund after you have returned the damaged or defective product.
Before returning any merchandise please contact via the contact page form or via phone 888-991-3610 for a Returned Goods Authorization number.
Occasionally there are errors in pricing on this site. If this happens, we reserve the right to cancel your order. A complete refund will be made for any items that have not yet been shipped. In the event of inaccurate product information, our sole responsibility will be to accept the product return and provide a customer refund.
Brand Lighting is not responsible for outdated or inaccurate pricing on other websites, affiliates or advertisers. We appreciate being notified when such errors occur so they may reported and corrected quickly. We appreciate your understanding and assistance in this matter.